So, you’ve used your Personal Vision Tracker but you sense you may be missing something. We’ve put together some tips to make you a star pupil, (no pun intended)!
Over the past few months we’ve gathered a lot of great feedback from our current users. Based on these comments, we’ve produced a “tips and troubleshooting” video to help you improve your testing experience. Watch it here or scroll past the video to see a consolidated list.
- Don’t squint while using the miniscope.
Relaxing your eyes and keeping the resting eye open will help you get better results.
- Keep your resting eye open and look at something at least 6 feet away. Don’t focus your resting eye on your phone (or look through the corner of your eye). This can be challenging at first for some people. With practice, it will become easier!
- Hold your smartphone parallel to your face. Tilting it will make the test harder to see and cause incorrect readings for astigmatism.
- Remove the clear protective sticker on the base of the miniscope before attaching it to your smartphone. Attach the miniscope carefully within the dotted lines, before securing it with the elastic band. Otherwise, the miniscope will slide around during vision tests, making the lines difficult to see.
- Check that your rotating eyepiece is on the correct number if the red and green lines are very far from each other and do not seem to line up. Be sure that you begin in position “1” and that you are rotating to the correct number after each test.
- Don’t worry if the lines are blurry!
Everyone sees the images a little differently, depending on one’s refractive error and astigmatism.
- Try the other direction. There is a maximum distance between the lines. If you have been pressing only the plus (+) or only the minus (-) for a while and the lines do not seem to be moving, try pressing the other button to move the lines in a different direction.
- Hold the plus (+) or the minus (-) buttons for a “long-press” effect, which moves the lines faster.
- Try placing your smartphone on a table and lean into the miniscope, if you are having trouble holding your smartphone up-straight while navigating the test screen. This way you will be able to use both hands to press the buttons. Please note that we do not recommend this posture for users under 45 years of age due to accommodation.
We hope that you enjoy using the EyeQue Personal Vision Tracker! If you have any questions, please contact us at email@example.com. We are just an email away!
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